Refund Policy

1. Overview

Rayne Client sells digital products, including virtual cosmetics and other digital content. This policy describes how to request help with a purchase and how refund requests are reviewed.

Purchases are processed by our payment provider, Paddle. Depending on the transaction, Paddle may handle payment support and refund processing.

2. Digital products

Products offered through the Rayne Client shop are digital and do not require physical delivery. After a successful purchase, access to the purchased content may be provided digitally.

Because digital products may be delivered or accessed shortly after purchase, please review your order carefully before completing payment.

3. Refund eligibility

If you are unhappy with a purchase, contact us so we can review the circumstances. Refund requests may be considered for reasons including:

• a duplicate or accidental purchase;
• a payment that appears to have been made in error;
• a purchased product that was not delivered or made available;
• a significant technical issue that prevents the purchased product from working as described;
• another situation where a refund is required by applicable law or payment-provider rules.

Refunds are reviewed individually. We cannot guarantee that every request will be approved. Nothing in this policy removes any refund rights you may have under applicable law.

4. Incorrect purchases

Please check the product name and order details before purchasing. If you purchase the wrong cosmetic or accidentally place a duplicate order, contact us as soon as possible with your order information.

We will review the details and let you know what options are available. Please do not send passwords or full payment-card details.

5. Technical issues

If a purchased cosmetic is missing, does not appear in your account, or does not work as described, contact us before submitting a refund request where practical.

We may ask for your order number, the product name, and a description of the issue so we can investigate. We will try to resolve valid delivery or technical problems within a reasonable time.

6. Requesting a refund

To ask about a refund, email [email protected].

Please include:

• your order number or receipt;
• the product purchased;
• the date of purchase, if available;
• a brief explanation of the issue.

You can also contact Paddle through the support details on your receipt if Paddle is handling your transaction or refund request.

7. Refund processing

If a refund is approved, it will generally be returned through the original payment method. Processing times depend on the payment provider and your bank or card issuer.

A refund may not appear immediately after it has been issued. For questions about the status of a payment or refund handled by Paddle, use the support information provided with your receipt.

8. Chargebacks and payment disputes

If you do not recognize a charge or believe a payment was made without your permission, contact your payment provider promptly. You may also contact us so we can help investigate the transaction.

Please provide accurate information when raising a payment dispute. We will review relevant purchase records and cooperate with the payment provider as appropriate.

9. Legal rights

This policy does not limit any consumer rights or remedies that cannot legally be excluded. If the law where you live requires a refund, replacement, or other remedy, those legal requirements will apply.

Nothing in this policy changes any applicable terms imposed by Paddle for your transaction.

10. Changes to this policy

We may update this policy as Rayne Client's products or services change. Updates will be posted on this page, and the date at the top will be revised. The policy that applies to a purchase may also be affected by applicable law and payment-provider terms.

11. Contact

Questions about an order or refund? Email us at [email protected].